Last updated: October 17, 2025
Here at Frosthaven Quinthos, we're pretty straightforward about this stuff. Running an architectural studio means we handle some of your personal info – names, emails, project details, that kind of thing. We figured you'd wanna know exactly what we do with it.
This policy covers our website and any interactions you have with us, whether that's filling out a contact form, scheduling a consultation, or just browsing our portfolio. We're based in Vancouver and operate under Canadian privacy laws, which honestly are pretty solid when it comes to protecting your information.
We're not some huge corporation with layers of legal jargon – just a team of architects who believe in transparency. So yeah, let's break down how we handle your data.
We're not in the business of hoarding data. We only grab what we need to do our job properly:
We don't collect sensitive stuff like credit card numbers through our site. Payment processing happens through secure third-party systems if we ever need it.
Pretty simple, really. We use your info to:
Get back to you – responding to inquiries, scheduling consultations, keeping you updated on projects
Do the actual work – creating designs, pulling permits, coordinating with contractors and engineers
Keep records – maintaining project files, meeting compliance requirements, protecting both of us legally
Improve our services – understanding what clients need, refining our processes, making our website better
Stay in touch – sending project updates, sharing relevant info about sustainable architecture, occasional newsletters if you're into that
We're not gonna spam you or sell your info to random companies. That's just not our style. If we send you updates, there's always an unsubscribe button right there.
Yeah, we use cookies. Not the delicious kind, unfortunately – the digital ones that help our website work properly and give us insights into how people use it.
These keep the site functioning – remembering your preferences, keeping you logged in if you're a client accessing project files, that kind of thing. Can't really turn these off without breaking the site.
Help us understand which pages people visit, where they're coming from, what content resonates. We use this to make the site better. You can disable these through your browser settings if you want.
Most browsers let you control cookies through their settings. Just know that blocking certain cookies might make some parts of the site less functional.
Under Canadian privacy law (PIPEDA and provincial regulations), you've got some solid rights:
Access: You can ask to see what personal info we have about you
Correction: If something's wrong or outdated, we'll fix it
Deletion: Want us to delete your info? We'll do it, unless we've got a legal reason to keep it (like ongoing projects or required records)
Opt-out: Don't want marketing emails? Hit unsubscribe or let us know
Portability: You can request your data in a usable format
To exercise any of these rights, just shoot us an email at info@frosthavenquinthos.info or give us a call. We'll get back to you within 30 days, usually much sooner.
Security's important to us. We're not gonna pretend we've got some Fort Knox setup, but we do take reasonable precautions:
That said, no system's 100% bulletproof. We do our best, but if there's ever a breach, we'll let you know promptly and take immediate action to fix it.
We keep your information as long as we need it for legitimate purposes:
When we don't need info anymore, we securely delete or anonymize it.
Our website might link to other sites – suppliers, partner organizations, inspiration galleries, that sort of thing. Once you click through to another site, their privacy policy takes over, not ours.
We try to link to reputable sources, but we can't control what they do with your data. Worth checking their policies if you're concerned.
We might update this policy occasionally – new laws, changed practices, whatever. When we do, we'll update the date at the top and post the new version here.
For major changes, we'll send out a notification to clients and people on our mailing list. Otherwise, checking back here now and then is a good idea if you're curious.
Seriously, if anything here's unclear or you've got concerns about how we handle your information, don't hesitate to reach out. We're real people and we'll give you straight answers.
1425 West Georgia Street, Suite 820
Vancouver, BC V6G 3C8
If you're not satisfied with our response, you can also file a complaint with the Office of the Privacy Commissioner of Canada. But hopefully it won't come to that – we're pretty reasonable folks.